Returns
We want you to feel confident ordering from Vitality Revival. Because our products are food supplements, hygiene and safety rules apply to every return.
What you can return
- Unopened items in original packaging can be returned within 14 days of delivery for a refund of the product price.
- Damaged, incomplete, or incorrect orders — we will replace them. Email clear photos of the issue and your order number to info@vitalityrevival.co.uk.
What we cannot accept
Opened food supplements cannot be returned for hygiene reasons, even if only one capsule is missing. This protects every customer who receives a sealed product. Change-of-mind returns also require the seal and pack to be intact.
How to start a return
- Email info@vitalityrevival.co.uk with your order number and reason for return.
- We will confirm whether the return is eligible and share the return address and next steps.
- Once we receive and check an eligible unopened return, we refund to your original payment method. Please allow a few working days for the refund to show on your statement after we process it.
Cancellations before dispatch
If your order has not yet been dispatched, email us as soon as possible and we will cancel it. Once it has left the warehouse, the returns process above applies. Standard UK shipping is free; paid tracked upgrades may not be refundable once used.
Still unsure? Read the FAQ or see full terms in our refund policy.
Vitality Revival Limited — UK food supplements only.
